HAIRMONY — Refund & Cancellation Policy
Last updated: August 2026
At HAIRMONY, every order is handled with care and prepared according to the customer’s selected specifications.
1. Order cancellations
Once an order has been successfully placed and payment has been confirmed, the order cannot be cancelled or refunded simply because the customer changes their mind.
Orders may enter preparation immediately after payment confirmation. For this reason, customers are encouraged to carefully review their order, specifications, shipping information and payment details before completing their purchase.
2. Custom and made-to-order wigs
Wigs that are made, customized or prepared specifically according to a customer’s order are not eligible for cancellation or refund once production or preparation has begun.
This includes, but is not limited to:
- Wig construction
- Lace customization
- Bleaching or tinting
- Coloring
- Styling
- Custom sizing
- Custom length, density or texture
- Other modifications requested by the customer
3. Defective or incorrect items
If you receive an item that is defective or materially different from the product ordered, please contact HAIRMONY within 48 hours of delivery with clear photos and/or videos showing the issue.
Each case will be reviewed individually.
If HAIRMONY is responsible for the error, an appropriate solution may be offered, such as a replacement, correction or refund where applicable.
4. Change of mind
Refunds or cancellations are not offered for change of mind, personal circumstances, failure to review product information, or simply deciding that the customer no longer wants the item after the order has been confirmed.
5. Shipping
Once an order has been handed over to the shipping carrier, HAIRMONY is no longer responsible for delays caused by the carrier, customs clearance or circumstances beyond HAIRMONY’s control.
Customers are responsible for providing accurate delivery information at checkout.
6. Refund requests
Any refund request must be submitted to HAIRMONY through the official contact method provided on the store.
Submitting a request does not automatically guarantee a refund. Each request will be reviewed according to this policy and applicable consumer protection laws.
7. Agreement to this policy
By completing a purchase through the HAIRMONY store, the customer acknowledges that they have reviewed the product information and agrees to the applicable store policies.
HAIRMONY reserves the right to review exceptional circumstances on a case-by-case basis.